Elements and Performance Criteria
- Maintain business website and contents
- Establish personnel policy and procedures for managing access and changes to aspects of business website
- Design and start training program for teaching staff how to use procedures and policies as well as making changes to business website
- Evaluate and test site-analysis software on non-live server to verify features and functions are safe for use on live server
- Generate site summary reports in line with organisational quality management program or guidelines
- Review reports found to have generated security flaws
- Check links for functionality and ongoing relevance
- Modify web pages according to changing business requirements and analysis of site summary report
- Maintain and debug database information according to site and information requirements
- Maintain business security of website
- Establish security response procedure to control information placed on business website by developers, designers and end users
- Develop security plan
- Test site security according to organisational requirements of security plan
- Maintain site security using information from security vendors and technical media outlets
- Monitor business website performance
- Select server analysis tools with reference to organisational requirements and range of functionalities requiring monitoring
- Determine business website load metrics and performance indicators in line with organisational requirements
- Measure business website server performance with server analysis tools
- Identify and document business options for performance improvement
- Submit website server performance reports to client
- Undertake capacity planning
- Determine future peak volumes by measuring page usage and volume access
- Develop upgrade program to deal with increasing load and performance issues
- Set performance benchmarks to take into consideration possible future scenarios for each load metric
- Determine options for upgrade path for equipment needs based on research and business website performance growth forecasting